Customer "Service" Revisited
I recently saw my credit report for the first time and while everything looked fine, I was a bit appalled by the number of credit cards I have in my name. Most of these are department store credit cards that I opened to save 10% on a purchase and then forgot I had. So I spent the morning doing a little cleanup.
For the most part, it went smoothly. However, a certain Major Credit Card company is even worse than AOL when it comes to giving you the cancellation runaround.
The AOL guy spent a whopping five minutes with the rep and got his account cancelled.
I spent ten minutes talking to the rep from Major Credit Card Company, having the exact same conversation three or four times, a conversation that included me being lectured on how credit works (I’m not an idiot, thank you), before he finally got around to closing my account. This is absurd.
And I can’t believe I forgot to include what was quite possibly the worst customer service I have ever experienced when I wrote my earlier post. I was only reminded of it today because I had an appointment with my new eye doctor today. There’s a reason why I have a new eye doctor.
The customer service people at my old eye doctor’s office are the most incompetent customer service people I have ever encountered. Let’s just say that it took me three whole months to order and receive a year’s supply of contacts.
That’s right, three months, almost to the day. They initially told me it would take three days and happily charged my credit card and billed my insurance company.
After a week and a half, they started saying that they would follow up on the order with the contact lens company to see what was taking so long, or to try to get them from someplace else, and then call me. Not once did they actually do it. Nor would they cancel the order, refund the money, and give me the prescription so I could get the darn things myself.
And from what I observed, this wasn’t exactly uncommon. It seemed like every time I walked into their office, they were in the process of giving someone else the exact same runaround.
Makes you wonder what they do for emergencies, huh? Probably just let the patient go blind.
I did wind up with two pairs of free contacts (different brands) for my trouble. Thanks. Thanks so much.
Chipanglish
CogKnition
Gustatory Circuit